Your complete satisfaction is our goal. If you need to return your Nucleus for any reason, our customer experience team is here to help!
Standard Return Policy
Nucleus offers a 90 day money back guarantee for all orders placed on the Nucleus online store from the date of shipment. Eligible returned orders will include all original packaging, products, parts, documentation and accessories in undamaged, like new condition. To initiate a return, please contact the Customer Experience Team. We’ll ask for:
- Your order number
- The product you are returning
- The serial number from the back of each device
- Reason for return - We welcome feedback!
Nucleus cannot accept products purchased through our partners or retailers for a refund.
Once a request for a product to be returned is received and approved eligible, Nucleus will promptly process a full refund for the price originally paid. The refund will be issued in the form of payment used to purchase your product. For credit and debit cards, please allow five days for the issuing bank to post your credit.